My TWC® app for iPhone and iPad
Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area.
Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail.
Billing
- View your bill summary, payment history, recent activity and last 6-month statements
- Pay your bill using a credit card, debit card, checking account or savings account *
- Schedule a future payment without waiting for a due date
- Setup recurring payments using AutoPay and paperless billing preferences
Troubleshooting
- Activate your new set-top-box, modem & Digital Adapter
- Check equipment connection status and troubleshoot service issues by reauthorizing equipment
Services
- Check your full list of existing services and equipment
- Add or upgrade TWC services from the app
Appointments
- View/reschedule/cancel your existing service appointments
- Manage your appointment notification preferences for existing appointments
VoiceZone®
- Receive notifications for new phone voicemails
- Listen to and manage your phone voicemail
- Use Call Forwarding to forward your phone when you¹re on the go
Contact Us
- Use Virtual Assistant to get answers about your services.
- Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available.
- Chat lets you text chat with a live representative for help on all your service questions.
Other Features
- Find TWC WiFi® Hotspots near you
- Find TWC Stores near you
- Access the TWC Channel Guide
*Hawaii customers cannot make payments with checking and savings accounts
Pros and cons of My TWC® app for iPhone and iPad
My TWC® app good for
I really love this app because I can pay from my phone instead of calling or going in one of the locations to pay and love the new improvements they have made and when u pay on one day it goes in 2 or three days later like it says and my bill never changes it stays the same...
The app makes everything from bill pay to tech support so easy and the customer service is really good.
This app is great! It is so helpful... Anyone with TWC needs to download it!!!
Easy to use, extremely helpful. So much better than dealing with phone calls. The chat service works perfect! You can control your whole account from this app. Good job!
This app is awesome I love that I can activate any one of my digital devices. This helps when you dont have to call and talk to someone on the phone and you can just do it yourself awesome
Thanks to the level of account detail they include in the app, including equipment details, I was able to catch a support technician trying to scam me into upgrading our already near max account.
TWC may be one big scam, but this app is awesome! Would be 5 if support features actually worked (such as sending a refresh signal to the box)
Some bad moments
I have had this app for 7 months. Only thing that will work is bill pay. My cable boxes always show not connected. If you guys at least let me troubleshoot the boxes with this app then the review would have been better.
App looks like it was made by a 14 year old. Also it seems to save my password in plaintext, a major security flaw.
I tried to pay my bill and I keep getting an error saying my payment cannot be made at this time.
That is not very helpful.
Are these guys freakin serious! Its been 27 months since the iPhone 6/6+ was released and this app is still not optimized for these phones. Until this app is optimized all other updates are worthless. I am boycotting this app until TWC/Spectrum actually decides to support it.
Its great that TWC has an app, but it would be nice not to be charged a late fee when my bill is not showing up on the app. Even after checking and refreshing the app at least once a day for half a month!
"Network error. Please try again later." 3 months running now. Absurd. Fix app!!
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