App partially works

I have a lot of disconnect and slow internet connection issues. My modem is not easily accessible so to reboot it I was told to reauthorize it using this app. I have been doing this 3 to 5 times a week but it really never seems to do anything, the lights never change and the internet doesnt get better. Turns out what I am doing does nothing. I was told by a rep at time Warner that my mesmerized has been on and has not been reauthorized for over 130 days. We confirmed the serial numbers match in the app and on the device. Worthless app for what I need if for. Guess Ill just have to deal with bad internet till Fios comes to town.

Recon341 about My TWC®, v6.2.23